Warranty Policy

Warranty Policy

Standard Warranty Terms and Conditions
Thank you for selecting a VEQTOR supplied product.
To obtain any missing product information and documentation please contact your regional distributor or email VEQTOR UK service centre directly at info@veqtor.co.uk quoting your product serial number(s).

Warranty Claim Procedure
You must take the following steps to file a claim if your product does not perform as expected:
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1. You must have an original receipt/invoice with date of purchase
*** Please retain proof of purchase and warranty information. ***

2. Contact your supplier, or VEQTOR directly, within 15 days of the occurrence

3. Provide the following information via e-mail (or standard post)
  a. The identification number or stock code of the part that is malfunctioning and the serial number
  b. The date of the malfunction
  c. Where you purchased the product and from whom
  d. When you purchased the product with a copy of your warranty registration documents
  e. Digital photographs of defect or problem

4. You will have to pay for all shipping and handling costs after the first 30 days to return and exchange goods.

5. If you paid for onsite installation an engineer will come to your site within the first 90 days free of charge. If you want an engineer to come to your site after this period you will need to pay for these costs as they are not included in the standard product and service warranty terms and conditions.

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Different VEQTOR Supplied Product comes with different warrantee provision. Some warrantee is provided directly from VEQTOR UK manufacturing centre and some products warrantee comes directly from the equipments manufacturer.

FOR PRODUCTS MANUFACTURED BY VEQTOR UK:
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Gymkids Equipment Maximum Weight Tolerance

The maximum weight tolerance each piece of Gymkids equipment is 34 kg. Exceeding this weight allowance invalidates your warranty cover.

Standard Product and Service Warranty Terms and Conditions for Product Manufactured by VEQTOR UK
VEQTOR (trading name of Quantum Pursuits UK Ltd) offers a limited warranty of most new product for a period of 12 (twelve) months or a number of operational hours (as defined herein) whichever is sooner depending upon the specific product, effective from the date of purchase by the first user, to be free from defects of material or workmanship. Some items supplied will have their own original equipment manufacturer's warrantee which may be shorter, longer and have their own terms and conditions. VEQTOR's warrantee is in place to augment the original equipment manufacturer's warrantee. After the 12 month warrantee period the end user will be required to approach the original equipment manufacturer directly to obtain warrantee relief.

This warranty covers the normal operation for the warranted operational hours of the product, and excludes defects caused by normal wear, improper or lack of maintenance, power spikes and fluctuations. This warranty does not cover finishings; decorative housings, covers, trims, caps, foam; and removable parts including but not limited to lanyards, cushions, gromits, button covers switches, handholds, clips, nuts and bolts, and screws.

This warranty does not apply if, in the sole judgment of VEQTOR, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been installed, used or maintained in a manner not conforming to product installation and use instructions, has been modified in any way, or has had any serial number or branding removed or defaced.

Repair by anyone other than VEQTOR or an approved agent will void this warranty.

The maximum liability of VEQTOR under this warranty is limited to the purchase price actually paid by VEQTOR's customer for the product, less the proportion of time the product has actually been owned by the customer during the warranty period, regardless of the amount of any other direct or indirect damage suffered by the customer.

VEQTOR makes no warranty that VEQTOR electronics will operate without interruption due to circumstances beyond their control including but not limited to failure of VEQTOR's suppliers components.

VEQTOR installation documentation is provided in either paper or electronic form and must be adhered to. Except as specifically provided above or as required by law, the warranties and remedies stated above are exclusive and in lieu of all others, oral or written, express or implied. Any and all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement of third party rights are expressly excluded. VEQTOR shall not under any circumstances be liable to any person for any special, incidental, direct or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or costs of replacement goods, even if VEQTOR is informed in advance of the possibility of such damages.

Customer's purchase and usage of this product is expressly contingent upon the acceptance of the warranty terms above. In the event of a malfunction within the warranty period, please notify your supplier in the first instance and, if necessary, contact VEQTOR at its Support Head Office: VEQTOR Product Support, Charlcombe, Beech Hill, Brook, Surrey, GU8 5LA, United Kingdom. Tel: +44 1428 685660; Fax: +44 1428 778282; email info@veqtor.co.uk

VEQTOR warranty is null and void if the VEQTOR product has been improperly installed, altered in any way, tampered with, or if the connected equipment was not used under normal operating conditions or in accordance with any labels or instructions.

VEQTOR reserves the right to revise or update its products, electronics or documentation without notice.

VEQTOR also reserves the right to change the terms of its limited product warranty at any time.

VEQTOR RESERVES THE RIGHT TO REFUSE REPAIR AT THEIR OWN DISCRETION SHOULD CONDITIONS OF THIS WARRANTY NOT BE MET

The customer will have to pay for all shipping and handling costs after the first 30 days to return and exchange goods.

If end customer paid for onsite installation an engineer will come to their site within the first 90 days free of charge. If end customer requires an engineer to come to your site after this period they will need to pay in advance for these costs as they are not included in the standard product and service warranty terms and conditions.

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Extended Warranty for Laser Tag systems

As of October 2012,  VEQTOR has retrospectively extended its warranty for all laser tag and target systems from the original date of purchase subject to all Standard Product and Service Warrantee Terms and Conditions detailed herein. Additionally, from 1 January 2016 only those new system sales (or upgrades) that state on the invoice 'including Extended Warrantee' will have the following warrantee provision:
  • Lifetime cover for all laser and IR beam transmitters (if included in original sale)
  • 3 years on all printed circuit boards, touch triggers, and radio modules
  • 12 months on housings, speakers and lithium batteries
  • 12 months on charger cables and fittings
  • 12 months on computers, tablets, displays and printers
As of 1 January 2016,  all laser tag sales that make no statement about warrantee provision will have the following warrantee:  
  • Lifetime cover for all laser and IR beam transmitters (if included in original sale)
  • 12 months on all printed circuit boards, touch triggers, and radio modules
  • 6 months on housings, speakers and lithium batteries
  • 6 months on charger cables and fittings
  • 6 months on computers, tablets, displays and printers
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Warranted Operational Hours of Use (by Product)
Some product is subject to increased risk of failure as a result of a large number of hours of wear and tear during standard operation. Therefore those products listed below have warranty limited to a specific number of operational hours.

No of          Product
Hours         Description
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200            Gymkids Infant and Junior Bike
200            Gymkids Infant and Junior Cyberbike
200            Gymkids Infant and Junior Rower
200            Gymkids Infant and Junior Treadmill
200            Gymkids Rider
200            Gymkids Stepper
200            Gymkids Twister
200            Gymkids Infant Air-walker
200            Cannons (air or water)
200            Smoke machines, lighting effects and strobes
200            other mechanical devices

FOR PRODUCTS MANUFACTURED BY Third-parties (Not manufactured by VEQTOR UK):
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The minimum limited warrantee period for any product distributed by VEQTOR UK is 90 days from delivery date and this is underwritten by VEQTOR UK as distributor of the product provided the original equipment manufacturer (OEM) has not filed for bankruptcy or reorganisation. An 'Extended Product Warrantee' is generally offered by the OEM. If the name of the product or OEM is not shown below then you need to consult the warrantee card delivered within the packaging of your product for the specific terms and conditions of warrantee.

Brewers Ledge Inc. - Manufacture of: M4 & M6 Residential & Commercial Treadwall Products
Extended Limited Warrantee provision from Brewers Ledge, Inc since 2007 on Treadwall Products is as follows:
1. WHO IS COVERED? The original purchaser of any model Treadwall (“Original Purchaser”) may only enforce
this warranty.
2. ORIGINAL PURCHASER OBLIGATIONS
a. The Original Purchaser assumes full responsibility that this Treadwall purchased meets the specifications, capacity and other requirements of the Customer.
b. The Original Purchaser assumes full responsibility for the condition and effectiveness of the operating environment in which the Treadwall is to function including spatialconsiderations.
3. HOW LONG IS THE WARRANTY?
According to the following schedule, Brewer's Ledge Inc. warrants to the Original Purchaser of its Treadwall that under normal maintenance the Treadwall will be free from any defect in materials or workmanship.
For M4, M6, Kore Commercial models: Structural Steel Frames and Welds: Ten years - parts and labor and freight.
All other components except cords, floor mats and vinyl products: One year - parts, labor, and freight.
Cords, side covers, floor mats: Ninety days - parts, labor, and freight.
For M4 and KORE Home/Residential models: Structural Steel Frames and Welds: One year - parts and freight.
All other components except cords, floor mats and vinyl products: One year - parts and freight.
Side covers, floor mats: Ninety days - parts, labor, and freight.
4. WHEN DOES THE WARRANTY BEGIN?
Warranty begins from date of delivery to Original Purchaser or date of installation in the case of factory assembly. In the case of either Demonstration or Trial Agreement and related purchase, the warranty begins from the date of the original delivery.
5. WHAT IS NOT COVERED
a. Normal wear and tear is excluded from this warranty. No warranty shall be provided in the event the Treadwall is modified by original purchaser, for parts not approved by Brewer's Ledge Inc., or for warranty-related service other than by personnel authorized by Brewer's Ledge Inc.
b. Damage incurred by negligence during movement, assembly, or breakdown of the Treadwall by the Original Purchaser or personnel contracted by the Original Purchaser is excluded from this warranty. The sale of special tools and instructional materials to the Original Purchaser and any training of the Original Purchaser's staff by Brewer's Ledge Inc. related to the movement, assembly and break-down of the Treadwall does not imply any warranty against
Original Purchaser negligence and does not void this exclusion. Brewer's Ledge Inc. reserves the sole right to determine the origin of damage as related to this provision.
6. LIMITATION OF DAMAGES AND IMPLIED WARRANTIES
a. Except as provided herein, Brewer's Ledge Inc. makes no express warranties; implied warranty of merchantability or fitness for a particular purpose is limited in its duration to the duration of the written limited warranties set forth herein.
b. In no case shall Brewer's Ledge be liable for any special, incidental, or consequential damages based on breach of warranty, breach of contract, negligence or any other legal theory. Such damages include but are not limited to, loss of profits, loss of use of the equipment or any associated equipment, the cost of capital, the cost of substitute
equipment, facilities or services, downtime, the claims of third parties, including customers, and injury to property.
This limitation does not apply to claims for personal injury where such limitation would be a violation of the applicable law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
7. TERMS OF WARRANTY
The terms and conditions of this warranty are applicable as between Brewer's Ledge and Original Purchaser to the sale of Treadwall equipment to Original Purchaser.
8. STATE LAW RIGHTS
This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state.